Privacy Policy

1. Introduction

At Jade Gone Golden, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website, in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

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2. Information We Collect

2.1 Personal Information

When interacting with our website or placing an order, we may collect personal information including:

- Full name

- Email address

- Contact number

- Shipping and billing address

- Payment information (securely processed through third-party payment providers; we do not store your banking or card details)

 

2.2 Non-Personal Information

We may automatically collect certain non-identifiable information such as:

- Browser type

- Device information

- IP address

- Website activity and analytics data

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3. How We Use Your Information

We use your information for the following purposes:

- Processing and delivering orders

- Providing customer service and support

- Sending order confirmations and updates

- Improving our website, products, and customer experience

- Sending promotional communications where consent has been provided

- Complying with legal and regulatory obligations

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4. Data Storage and Security

4.1 Storage

Your personal information may be stored on secure servers located within or outside South Africa, including servers hosted in the United States or other countries with appropriate data protection measures.

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4.2 Security Measures

We implement reasonable technical and organizational safeguards to protect your personal information against unauthorized access, misuse, disclosure, alteration, or loss.

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5. Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

We may share your information with trusted third parties, including:

- Secure payment gateways and payment processors

- Courier and delivery service providers

- Website hosting and technical service providers

- Regulatory authorities or legal entities where required by law

 

All third parties are required to handle your information securely and in accordance with applicable privacy laws.

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6. Your Rights Under POPIA

You have the right to:

- Request access to the personal information we hold about you

- Request correction or updating of inaccurate information

- Request deletion of your personal information where legally permissible

- Object to certain types of processing

- Withdraw consent for marketing communications at any time

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7. Requests for Data Removal

If you would like your personal information removed from our records, please contact us at jadegonegolden@gmail.com with your full name and relevant details.

We will review and process all legitimate requests within a reasonable timeframe, subject to identity verification and any legal obligations requiring retention of information.

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8. Cookies and Tracking Technologies

8.1 Cookies

Our website may use cookies and similar technologies to improve functionality, analyze website traffic, and enhance your browsing experience.

8.2 Managing Cookies

You may disable cookies through your browser settings; however, doing so may affect certain website features and functionality.

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9. Marketing and Promotional Communications

9.1 Consent

With your permission, we may send promotional emails, newsletters, and marketing communications relating to our products, launches, or special offers.

9.2 Opting Out

You may unsubscribe from marketing communications at any time by:

- Clicking the “Unsubscribe” link in emails

- Contacting us directly

- Updating your communication preferences where applicable

 

Please note that opting out of marketing communications will not prevent us from sending important transactional or service-related messages.

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10. Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. Any changes will become effective immediately upon publication on

our website. We encourage users to review this page periodically.

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11. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:

Email: jadegonegolden@gmail.com

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Thank you for trusting Jade Gone Golden with your personal information.

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